• Client Support Specialist - We Need a Vacation.com

    WeNeedaVacation.com
    Job Description

    Founded in 1997, WeNeedaVacation.com is an interactive website that advertises more than 4,000 vacation rental homes on Cape Cod, Martha's Vineyard, and Nantucket. Family-owned, we are a tightly-knit team, passionately committed to two basic principles: top-notch customer service to our clients and using state-of-art technology to provide a powerful yet easy-to-use website.

    Client Support Specialist

     

    Job Summary: Fast-paced vacation rental-by-owner website seeks a part-time employee in our Brewster office who would be responsible for providing our valued homeowner clients with excellent marketing and vacation rental management advice. Join our hard-working, passionate team in its culture of open communication, mutual respect, and collaboration.

    Responsibilities:

    • Advise homeowner clients regarding the marketing of their rental properties
    • Provide homeowner clients guidance in the managing of their rental properties
    • Write and edit content for our Homeowner Blog and email marketing pieces
    • Collaborate with other team members to problem solve and brainstorm
    • Test new website features and enhancements prior to live implementation
    • Attend local Chamber of Commerce events as our liaison
    • Support and maintain ongoing relationships with clients via phone and email

    Required Skills and Experience:

    • A proven commitment to providing outstanding personal customer service
    • Excellent written and oral communication skills
    • Strong organizational and time management skills, attention to detail, and ability to multi-task
    • A team player with great interpersonal skills and a sense of humor
    • Ability to work flexible hours, including some weekend time
    • Willingness to work both in our Brewster office and independently from home
    • Rental homeowner or real estate experience a plus
    • Proficiency in Microsoft Office Suite; HTML a plus
    • Part time initially (20 hours/week) with potential for full time


    To apply, please send cover letter and resumes to jobs@weneedavacation.com

    Contact Information