A Dispatcher's Quick Instinct Saves a Life in Chatham
Community News · Chatham Police Department May 20, 2026 | Chatham, Massachusetts
On a quiet April morning, a phone call through Chatham's Reassurance Program became something far more significant, thanks to one dispatcher who trusted his instincts.
Chatham Police Chief Michael Anderson presented a Department Life Saving Award to Dispatcher Dana Grim at the Select Board meeting on May 19, 2026, honoring his actions on April 2, 2026, that helped save the life of a community member.
Chief Michael Anderson addresses the Select Board while Dispatcher Dana Grim stands beside him during the award presentation.
What Happened
While conducting a routine check-in call with a participant in the Town's Reassurance Program, Dispatcher Grim noticed that the woman on the line sounded off. Despite her assurance that she was fine, Grim followed his instincts and dispatched Police and Fire/Rescue personnel to check on her.
That decision made all the difference. Mary McDermott was evaluated on scene, transported to the hospital, and treated for a stroke. Medical personnel confirmed that Dispatcher Grim's timely intervention likely saved her life.
Chief Anderson congratulates Dispatcher Grim after presenting the Life Saving Award.
Moment of the Evening: Ms. McDermott attended the Select Board meeting in person, bouquet of flowers in hand, to thank Dispatcher Grim directly for his actions that April morning.
Mary McDermott, the program participant whose life was saved, attended the meeting to personally thank Dispatcher Grim.
About the Chatham Police Reassurance Program
The Reassurance Program is a free, voluntary service offered to Chatham community members who may be at increased risk at home due to age, disability, living alone, or caregiving responsibilities.
Participants call a designated Police Department number each morning between 5:00 a.m. and 10:00 a.m. If no call is received, a wellness check is initiated, and if necessary, officers or Fire/Rescue personnel will make entry to the home.
To enroll or learn more, Chatham residents can contact:
- Chatham Police Department: 508-945-1213
- Center for Active Living: 508-945-5190
- Online: www.chatham-ma.gov